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Why Can I Not Redeem A Concession?

There are a couple reasons why you may not be able to redeem a concession.
When a concession cannot be redeemed, the “Voucher” option may be hidden from the checkout screen.

Checkout screen where the ‘Voucher’ payment option is missing

The contact does not have any concessions

The concession is not for that service

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If this problem persists, please contact our support.